Privacy Policy
Welcome to North East Media (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website https://nemediagroup.com (the “Site”). By using the Site, you agree to the practices described here.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Business information (company name, size, job types, revenue, etc.)
- Responses to surveys or forms
- Information submitted via contact forms or chat
- IP address, approximate location, and browser/device information
- SMS opt-in status and communication preferences
- Call details/recordings if you consent to recorded calls
- Cookies and similar tracking technologies (pixels, tags) used to analyze site traffic and improve user experience
2. How We Use Your Information
- Provide marketing services, funnels, and CRM tools
- Deliver roofing-related lead generation campaigns
- Send SMS and email communications (with your consent)
- Improve the performance and usability of our website and services
- Analyze trends and user behavior to optimize campaigns
- Respond to inquiries or customer service requests
- Detect, prevent, and address fraud or abuse; comply with legal obligations
3. Data Storage & Protection
Data is stored in our CRM and automation platforms. We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, or misuse. Access is limited to personnel who need it to operate our services. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
4. Third-Party Tools
We use trusted third-party service providers (“processors”) to operate our business, such as:
- CRM and pipeline management software
- Analytics and A/B testing tools
- Email/SMS messaging platforms and call routing/recording providers
- Payment processors
These providers may process personal information on our behalf and are not permitted to use your data for their own unrelated purposes.
5. Your Choices & Rights
- Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by emailing [email protected].
- Email Opt-Out: You can unsubscribe from marketing emails using the link in the email.
- SMS Opt-Out: Reply STOP to opt out; reply HELP for help. Message & data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
- Cookies: You can set your browser to refuse or delete cookies. Some features of the Site may not function properly without cookies.
We do not sell your personal information.
6. Cookies & Tracking
We use cookies and similar technologies to remember preferences, measure performance, and improve the Site. You can manage cookies through your browser settings. We do not respond to “Do Not Track” signals at this time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy. Your continued use of the Site after an update constitutes your acceptance of the revised policy.
8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at [email protected].